To ensure your Myrtle Beach Volkswagen runs smoothly and efficiently for years to come, it is important to have your VW maintained and serviced. Regular auto maintenance is crucial to keeping your Volkswagen working well, maximizing your fuel efficiency and avoiding costly repairs. But when your VW needs work, where should you take it? You could try a local corner garage, or you could take your VW to East Coast Volkswagen in Myrtle Beach, SC.
Technical Knowledge and Capabilities
The service technicians at East Coast Volkswagen in Myrtle Beach are specialists. They are trained by Volkswagen and work exclusively on VW's. East Coast Volkswagen service technicians and service staff are continuously trained to stay on the cutting edge of VW repair and customer service in Myrtle Beach.
A local corner mechanic shop is knowledgeable and trained, however their knowledge and training is for a variety of vehicles. They may be able to work well on various makes and models of automobiles, but they are most likely not Volkswagen specialists.
Convenience and Location
Local "corner" mechanic shops are generally more easily accessible since there are so many of them across town. You may pass dozens of shops on the way to East Coast Volkswagen in Myrtle Beach. Small repairs such as tire patches would be easier for the customer to stop at the nearest corner garage, but it is recommended that major repairs be taken to the Service Department at East Coast Volkswagen. If your VW is still under warranty or dealer maintenance plan, then definitely drive to the VW dealership. The Service Department at East Coast Volkswagen in Myrtle Beach even offers television, free coffee and wireless internet access while you wait! Many local corner shops are unable to offer their customers waiting room luxuries like a VW dealership can.
Warranties and Work Guarantees
If your VW is under warranty then definitely take your vehicle to East Coast Volkswagen's Service Department. You will not have to spend any out of pocket money if your repair is covered under your VW warranty. Also, the work and genuine parts from VW's service department are backed by a nationwide warranty. Some local mechanic shops offer warranties and parts guarantees, however they are generally only honored at their shop. Warranties and guarantees from East Coast Volkswagen's Service Department in Myrtle Beach offers nationwide warranties and guarantees meaning that if you are out of town and your VW needs repair you can take your vehicle to the nearest Volkswagen dealership to be repaired.
Customer Satisfaction
High levels of customer satisfaction are one of the main reasons why Volkswagen is successful. VW builds durable, safe, economical and affordable vehicles that are a pleasure to drive while meeting a wide variety of customer requirements. Volkswagen engages in systematic customer relationship management and conducts comprehensive customer satisfaction surveys to ensure customer satisfaction is met. Volkswagen uses the results from their market research and customer satisfaction analyses to optimize customer relations.
Volkswagen has had success from there comprehensive relationship management approach and has won a large number of awards because of its approach. External studies confirm high levels of customer satisfaction for the Volkswagen brand. For example, a major German motoring magazine conducted an image analysis and VW took second place in the "environment" category.
Local mechanic shops are generally known for having good customer satisfaction as well. Most corner garages are small and depend heavily on repeat business and word of mouth to keep their business thriving. They know that a happy customer will tell a friend or family member, but an unhappy customer could tell ten friends.
Recalls and Service Bulletins
If there is a recall or service bulletin for your VW, East Coast Volkswagen in Myrtle Beach would be more capable of helping you with this since there service department automatically checks for these types of issues and is also in direct contact with Volkswagen manufacturing facilities.
Local mechanic shops do their best to stay in tune with the latest on all vehicles, but most simply do not have the time to keep up with every recall and service bulletin for every manufacturer.
Quality VW Parts
Local mechanic shops carry both aftermarket parts and OEM parts as well. They are able to offer their customers a choice over OEM parts or aftermarket parts which may help save the customer a little money. The only drawback is that sometimes it can be difficult for a small local shop to keep a generous stock of genuine VW parts in stock and you may have to wait on parts to be ordered. Also, there are times when aftermarket parts are inferior to genuine Volkswagen parts which are the same high-quality parts your VW was built with.
The service department at East Coast VW in Myrtle Beach carries a large inventory of quality manufacturer recommended VW parts that will keep your Volkswagen running at optimum performance. You can also order VW parts from their website.
Customization
Some small mechanic shops that specialize in European vehicles can help customers with special VW customizations. They can modify your VW to your specifications and can help you gain maximum performance for your money.
Myrtle Beach East Coast Volkswagen's service department can also offer customization and performance upgrades. An advantage of using East Coast VW for your customizations is that their certified Volkswagen technicians can install them for you and often times the VW modifications done by a certified VW dealer will not void your warranty unlike those offered by an outside mechanic.
Myrtle Beach Volkswagen Facilities
East Coast Volkswagen in Myrtle Beach offers state-of-the-art facilities that feature the most current diagnostic and repair equipment available and there factory-trained technicians can deliver the most efficient and quality vehicle care. They offer a clean and organized service department which is kept up-to-date with the latest technology, tools and VW information. East Coast VW's waiting room features clean restrooms, TV, magazines, free coffee and wireless internet access. You can even schedule your appointment online.
It is tough for small mechanic shops to compete with dealership service facilities.
You're Choice
It is ultimately up to the customer where in Myrtle Beach they want to take their Volkswagen, local mechanic or East Coast Volkswagen Service Department. Both options have their unique advantages and disadvantages. Make sure wherever you take your VW that they are certified, offer quality parts and always check to see if your repairs are covered under your warranty.
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